Return Policy

Simple Outdoors Return Policy

If you would like to cancel your order prior to it's shipment (typically items ship within 24 to 48 hours after placing the order), we will provide a total refund minus a $75 cancellation fee. To cancel prior to your order's shipment, please email

Unfortunately, after your SkyLoft has shipped or you have received your SkyLoft, we cannot accept returns or issue refunds (unless there is an issue that is covered under warranty). This is due to the difficulty in shipping the SkyLoft, as well as the possible damage it may recieve when being returned. 


    If you cancel your order before the pre-order ship date, your money will be fully refunded. To do so please email: